Refund and cancellation policy

Last updated: 20 August 2026

This policy applies to paid professional engagements with Page Gardenhub — including revenue dashboard commissions, booking pattern studies, seasonal occupancy reviews, and on-site revenue walkthroughs. It does not cover physical product retail; we do not sell merchandise through this site.

Deposits

Dashboard commissions and multi-week studies typically require a deposit stated in the engagement letter (often forty percent) before kickoff. Walkthroughs may be payable in full on booking or on the session date as agreed in writing.

Cancellation by you

• More than ten business days before the agreed kickoff or session date: deposit refunded minus any non-recoverable third-party costs already incurred with your approval.
• Five to ten business days: fifty percent of the deposit may be retained for reserved analyst time.
• Fewer than five business days, or after kickoff materials have been substantially prepared: deposit is non-refundable.

Rescheduling

One reschedule of an on-site walkthrough with at least five business days’ notice is usually accepted without fee. Later reschedules or repeated changes may incur a HK$800 administrative fee.

No-shows

If your team is unavailable for a confirmed on-site session without notice, the session fee is charged in full. We will offer one makeup slot within thirty days subject to diary availability.

Work already started

Once analysis, wireframing, or dashboard build has begun, fees for completed stages are payable. Unused later stages may be refunded on a pro-rata basis if you cancel in writing and no further work is required.

Materials and access

If delays arise because required booking extracts or stakeholder access are not provided within agreed windows, we may pause the timeline. Extra analyst days caused by prolonged client delay may be billed at the day rate in your engagement letter.

Partial refunds

If we cannot complete a deliverable for reasons within our control, you may choose a revised delivery date or a partial refund for undelivered stages. Dissatisfaction with commercial outcomes at your property (occupancy or rate results) after a properly delivered briefing or dashboard is not, by itself, grounds for refund.

Refund method and timing

Approved refunds are returned by the original payment method where possible, or by bank transfer to the paying entity. Processing typically takes ten to fifteen business days after approval.

How to request a refund

Email info@page-gardenhub.click with your engagement reference, property name, and reason. Include +85227711012 only if you need a follow-up call. We respond within five business days.